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Verified operating guides for organisers, ticket masters and customers.

Guides

Use these guides when preparing staff and running an event.

Event setup

Create and publish an event

Set up an event in Organizer V2, review the booking details and publish when it is ready for customers.

Organisers6 min readUpdated 23 October 2026

Event operations

Manage tickets, emails and event entry

One operating guide for confirmation emails, ticket PDFs, manual and complimentary issues, gate setup, check-in and reconciliation.

Organisers and event staff8 min readUpdated 23 October 2026

Event operations

Ticket tiers, capacity and sold-out controls

Understand ticket products versus admission passes, stop a tier's sales and reopen only a chosen additional quantity.

Organisers4 min readUpdated 13 October 2026

Finance

Refunds, cancellations and organiser reconciliation

Review active and removed passes, issue eligible refunds and reconcile platform-paid sales with organiser income.

Organisers and finance staff5 min readUpdated 13 October 2026

Event Shop

Event Shop setup and order fulfilment

Create a seller profile, attach event products and manage collection orders without changing admission counts.

Organisers and sellers5 min readUpdated 13 October 2026

Event operations

TA Scanner: organiser and ticket master guide

Assign event staff, install TA Scanner, check attendees in, search tickets and manage gate access safely.

Organisers and ticket masters8 min readUpdated 13 October 2026

Need operational help?

Contact Tamil Australia when a guide does not resolve an event-day issue.

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