Terms & Conditions

Welcome to Tamil Australia ("we", "our", or "us"). These Terms and Conditions govern your use of our event booking and ticketing platform.

By accessing or using Tamil Australia, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access the platform.

To use certain features of our platform, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

3.1 Ticket Purchases

When you purchase a ticket through our platform:

• You enter into a contract with the event organizer, not Tamil Australia
• All ticket sales are final unless the event is cancelled
• Ticket prices are set by event organizers and may include service fees
• You will receive a confirmation email with your e-ticket

3.2 Event Changes & Cancellations

Event organizers reserve the right to:

• Change event dates, times, or venues
• Cancel events due to unforeseen circumstances
• Refuse entry to attendees who violate event rules

If an event is cancelled, refunds will be processed according to the organizer's refund policy.

3.3 Refund Policy

Refunds are handled by individual event organizers. Tamil Australia facilitates refund processing but does not guarantee refunds for:

• Change of plans or inability to attend
• Weather-related issues (unless event is officially cancelled)
• Personal emergencies

Event organizers using our platform agree to:

• Provide accurate event information and descriptions
• Comply with all applicable laws and regulations
• Obtain necessary permits and licenses
• Maintain appropriate insurance coverage
• Process refunds in accordance with stated policies
• Pay platform commission fees as agreed

Tamil Australia charges the following fees on ticket sales:

• Platform Service Fee: $0.80 per ticket (paid by attendees)
• Payment Processing Fee: 2.9% + $0.30 per transaction via Stripe (paid by attendees)
• All fees include 10% Australian GST
• Fees are clearly displayed during the checkout process
• Subject to change with prior notice to users and event organizers

Payment processing is handled through Stripe, our secure third-party payment provider. We do not store credit card information on our servers.

Quick Summary:

• Event Cancelled by Organizer: Full refund (100% including all fees)
• Customer-Requested Cancellation: No refund (all sales are final)
• Special Circumstances: May be reviewed case-by-case with documentation
• Processing Time: 5-10 business days when approved
• No Partial Refunds: Multi-ticket bookings cannot be partially refunded

Non-Refundable Situations:

• No-shows (failure to attend purchased event)
• Change of mind after event has started
• Personal scheduling conflicts
• Weather conditions (unless event is officially cancelled)
• Illness or personal emergencies (without supporting documentation)

For complete details on refund eligibility, processing timelines, special circumstances, and dispute resolution, please refer to our comprehensive Refund & Cancellation Policy.

You agree not to:

• Resell tickets for profit (scalping) without authorization
• Use automated systems or bots to purchase tickets
• Post false, misleading, or fraudulent event information
• Violate any laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm other users
• Attempt to hack or compromise platform security

All content on Tamil Australia, including text, graphics, logos, images, and software, is the property of Tamil Australia or its licensors and is protected by copyright laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Tamil Australia is a platform connecting event organizers with attendees. We are not responsible for:

• Event quality, safety, or outcomes
• Actions or omissions of event organizers
• Injuries, losses, or damages occurring at events
• Disputes between users and event organizers
• Technical issues or service interruptions

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using Tamil Australia, you consent to our data practices as described in our Privacy Policy.

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms and Conditions
• Fraudulent or illegal activity
• Abuse of the platform or other users
• Any other reason at our sole discretion

These Terms and Conditions are governed by the laws of Australia. Any disputes shall be resolved in the courts of Australia.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of the platform after changes constitutes acceptance of the modified terms.