Terms & Conditions

Welcome to Tamil Australia ("we", "our", or "us"). These Terms and Conditions govern your use of our event booking, ticketing, community membership, and community finance management platform, including our website and our mobile applications (the public attendee app and the staff scanner / ticket master app).

By accessing or using Tamil Australia, including downloading or using our apps, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access the platform or the apps.

You must be at least 16 years old, or have the consent of a parent or guardian, and be able to form a legally binding contract to use our platform. To use certain features of our platform or apps, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

Email verification during guest checkout confirms that you control the address used for the booking. It does not by itself create or activate a Tamil Australia login account. After a booking, we may send an optional invitation explaining how to create an account using that address. You decide whether to complete that separate process, and declining or ignoring the invitation does not invalidate your booking or tickets.

3.1 Ticket Purchases

When you purchase a ticket through our platform:

• You enter into a contract with the event organizer, not Tamil Australia
• Change-of-mind refunds are subject to the event organizer's policy, without limiting rights that cannot lawfully be excluded
• Ticket prices are set by event organizers; Tamil Australia calculates the applicable Service fee and displays the total payable before payment
• For guest checkout, provide a valid email address you can access. We validate its format and domain, then send your booking confirmation and tickets to that address
• You will receive a confirmation email with your e-ticket

We require this verification to send confirmations and tickets to the correct person, reduce fraudulent or duplicate bookings, support secure booking recovery, and prevent another person from booking with an address they do not control. Verification is used for booking security and transactional delivery; it is not consent to marketing or automatic account creation.

3.2 Event Changes & Cancellations

Event organizers reserve the right to:

• Change event dates, times, or venues
• Cancel events due to unforeseen circumstances
• Refuse entry to attendees who violate event rules

If an event is cancelled by the organizer, eligible attendees will receive a full refund of the amount they paid through Tamil Australia, including the ticket price and attendee-facing service fees. The organizer remains responsible for any platform, payment-provider, chargeback, or other costs that apply to the cancellation.

3.3 Refund Policy

Refunds are handled by individual event organizers. Tamil Australia facilitates refund processing. Unless an event is cancelled by the organizer or a refund is required by law, Tamil Australia does not guarantee refunds for:

• Change of plans or inability to attend
• Weather-related issues (unless event is officially cancelled)
• Personal emergencies

3.4 Door Sales & Entry

At the venue, authorised event staff validate entry by scanning your ticket QR code using the staff scanner app. Tickets may also be issued at the door (door sales). In this release, door sales recorded through the app are cash or complimentary admissions only — no card payments are taken in the app. Where you provide your details for a door sale, they are handled in accordance with our Privacy Policy. Entry remains subject to the organiser's event rules and venue conditions.

Event organizers using our platform agree to:

• Provide accurate event information and descriptions
• Comply with all applicable laws and regulations
• Obtain necessary permits and licenses
• Maintain appropriate insurance coverage
• Process refunds in accordance with stated policies
• Pay agreed service fees as disclosed

4.1 Staff & Scanner App Responsibilities

Organisers are responsible for the staff they authorise to use the staff scanner (ticket master) app and for the actions taken under those staff accounts. Authorised staff agree to:

• Use the app and its camera only for legitimate event operations — scanning ticket QR codes for entry and recording door sales or complimentary admissions.
• Keep their login credentials confidential and not share staff accounts.
• Collect and handle attendee details entered for door sales (such as name, email, and phone) only for that event and in accordance with our Privacy Policy and applicable privacy laws.
• Not misuse, export, or retain attendee or ticketing data beyond what is necessary for their role.

This release of the app does not take in-app card payments or use Tap-to-Pay. Door sales recorded in the scanner app are cash or complimentary admissions only; organisers are responsible for collecting and reconciling any cash handled at the door.

Tamil Australia charges a customer-facing service fee for booking, ticketing, payment, support, security, and platform services. It applies to eligible paid transactions regardless of the payment method selected.

From 1 October 2026, the service fee is 2.5% of the paid transaction value plus AUD $0.40 for each paid service unit. GST is added to that combined amount. Admission products use the number of paid passes issued, including every pass inside a family or group product.

The 2.5% value component applies to every eligible paid platform transaction. The AUD $0.40 component applies to each paid admission pass or member digital card actually issued. An ordinary Event Shop order that does not issue admission passes counts as one paid service unit.

Event Shop orders also include a predetermined payment-cost allowance within the single Service fee. The allowance is calculated from the order value before payment and does not change based on the card or payment method selected. The full Event Shop Service fee and total payable are shown before payment; no additional card surcharge is added.

Standalone free nominations, free RSVPs, and complimentary-only admissions do not attract a service fee. Every paid membership includes one member digital card and therefore counts as one issued pass. Where a sponsorship, exhibit, donation, payment link, Event Shop product, or other paid transaction includes admission passes, those paid-transaction passes are included in the calculation instead of the ordinary one-order unit.

The complete service fee and total payable are calculated and disclosed before payment. A AUD $100 family product issuing four paid passes has a service fee of AUD $4.51 including applicable GST, making the total payable AUD $104.51. The same service fee applies regardless of payment method and no separate card-processing, Stripe, or recovery fee is charged to the customer.

The Service fee is charged for the platform services described above and is not a fee for choosing a card or any other payment method. It is not varied by card brand, card type, or payment method. Where a mandatory fee can be calculated when a price is displayed, Tamil Australia will also display the minimum fee-inclusive total as a single figure or with equal prominence. The final fee-inclusive total is shown before the customer commits to payment.

• Applicable Australian GST is included or shown in the checkout breakdown
• Fees are clearly displayed during the checkout process
• Free tickets do not attract a service fee
• Subject to change with prior notice to users and event organizers. Community-specific written pricing arrangements, where approved, may be communicated separately to the affected community.

Payment processing is handled through Stripe, our secure third-party payment provider. We do not store credit card information on our servers.

For organizer-cancelled events, customer refunds are calculated from the amount paid by the customer. Organizer-facing payment adjustments are handled separately under the Event Organizer Terms and do not reduce the refund amount owed to eligible attendees.

Tamil Australia may require an organizer's, marketplace seller's, or vendor's Stripe connected account to maintain a Liability Reserve, normally between AUD $50 and AUD $250. This reserve remains in that connected payment account to support refunds, disputes, and payment charges. It is not an additional customer fee and does not reduce an eligible customer refund. Full details, including payout and final-release rules, are set out in the Organizer and Seller Terms.

6.1 Community Membership

Community organizers may use Tamil Australia to manage members, invitations, membership fees, role assignments, committee and subcommittee records, and membership communications.

• Membership fees, renewal rules, eligibility, and approval decisions are set by the relevant community organizer unless stated otherwise.
• Community organizers are responsible for ensuring their membership rules, communications, and member administration comply with applicable laws and their own constitution or governing documents.
• Members must provide accurate information and keep their contact details up to date.
• Role assignments such as president, treasurer, secretary, committee member, subcommittee member, ticket master, or similar roles are administrative labels used for access control and public/community presentation where enabled.

6.2 Community Finance Records

Tamil Australia may provide tools for communities to record income, expenses, invoices, sponsorship payments, vendor details, receipts, ledger entries, reports, and audit trails.

• Community finance records are operational records entered or approved by the relevant community organizer or authorized finance users.
• Tamil Australia provides software tools and platform records; it does not act as the community's accountant, auditor, tax adviser, or legal adviser.
• Community organizers remain responsible for record accuracy, GST/tax treatment, invoice content, vendor information, approval workflows, and providing records to auditors, regulators, or members where required by their own obligations.
• Finance access is restricted by role. Authorized community finance users and Tamil Australia super administrators may access these records for administration, support, security, audit, and compliance purposes.

6.3 Finance Emails and Notifications

Where a community sends invoices, expense notices, sponsorship requests, membership reminders, or related finance communications through Tamil Australia, the sender is responsible for ensuring the recipient details, amounts, descriptions, and supporting information are correct.

Quick Summary:

• Event Cancelled by Organizer: Full refund of the amount paid by the customer, including ticket price and attendee-facing service fees
• Customer-Requested Cancellation: Subject to the event organiser's published policy and rights that cannot lawfully be excluded
• Special Circumstances: May be reviewed case-by-case with documentation
• Processing Time: 5-10 business days when approved
• Partial Refunds: An organiser may refund eligible individual passes or a whole booking; bundle conditions and applicable law still apply

Non-Refundable Situations:

• No-shows (failure to attend purchased event)
• Change of mind after event has started
• Personal scheduling conflicts
• Weather conditions (unless event is officially cancelled)
• Illness or personal emergencies (without supporting documentation)

For complete details on refund eligibility, processing timelines, special circumstances, and dispute resolution, please refer to our comprehensive Refund & Cancellation Policy.

You agree not to:

• Resell tickets for profit (scalping) without authorization
• Use automated systems or bots to purchase tickets
• Post false, misleading, or fraudulent event information
• Violate any laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm other users
• Attempt to hack or compromise platform security
• Reverse engineer, decompile, or tamper with our apps, or use them other than as intended
• Use the staff scanner app or any attendee data without authorisation from the relevant organiser
• Access, collect, or use other people's personal information through the platform except as permitted by your role

8.1 Account, payment and scam safety

• Do not share passwords, one-time codes, authenticator codes, or full card details with any organiser, staff member, or person claiming to represent Tamil Australia.
• Use only the official Tamil Australia website or app to sign in and pay. We will not ask you to pay a refund-release fee, move money to a "safe" account, or provide a verification code by email, phone, or message.
• Verify unexpected payment requests or changes to bank details through a trusted contact channel already on record. Do not rely on contact details contained in the suspicious request.
• Notify us promptly if you suspect impersonation, unauthorised access, a fraudulent listing, or an incorrect or duplicate payment. We may pause transactions, payouts, listings, or accounts while investigating.

All content on Tamil Australia, including text, graphics, logos, images, and software, is the property of Tamil Australia or its licensors and is protected by copyright laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Tamil Australia is a platform connecting event organizers with attendees. We are not responsible for:

• Event quality, safety, or outcomes
• Actions or omissions of event organizers
• Injuries, losses, or damages occurring at events
• Disputes between users and event organizers
• Technical issues or service interruptions

Your privacy is important to us. Our Privacy Policy explains how we collect, use, protect, disclose, retain, and provide access to personal information, including community membership details and community finance records. We handle personal information for the purposes and on the grounds described in that policy and applicable law; this clause is not a request for blanket consent to every possible use.

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms and Conditions
• Fraudulent or illegal activity
• Abuse of the platform or other users
• Any other reason at our sole discretion

You may close your account at any time by deleting it in the app (My Account → Delete account) or by emailing us at events@tamilaustralia.com.au. Deletion is handled as described in our Privacy Policy.

These Terms and Conditions are governed by the laws of the State of Queensland and the Commonwealth of Australia. You and Tamil Australia submit to the non-exclusive jurisdiction of the courts of Queensland, Australia. Nothing in these terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other consumer guarantees that cannot lawfully be excluded.

We may update these Terms to reflect legal, security, operational, fee, or service changes. We will give reasonable advance notice of material changes where practicable. A change may take effect sooner when required by law, a regulator, a payment provider, or an urgent security or fraud risk. The updated effective date will be displayed, and continued use after the effective date constitutes acceptance.