Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information across the Tamil Australia website and our mobile apps, including the staff scanner (ticket master) app.
Last Updated: October 25, 2026
Version 1.8 - identified the TAScanner app and its Google Play publisher
Who We Are
The organisation responsible for your information
Tamil Australia operates an events, ticketing, community membership, and community finance platform. Our services are delivered through our website at www.tamilaustralia.com.au and through our mobile applications, including a public-facing app for attendees and a dedicated staff scanner (ticket master) app used by event staff at the door.
TAScanner (Android package com.digitallifestream.tauscan) is the official Tamil Australia event staff scanner app published on Google Play under the developer name Digital Life Stream. Tamil Australia (ABN 64 718 308 226) operates the event platform and is responsible for the attendee, ticket and check-in information processed through TAScanner. This policy applies to TAScanner as well as our website and other mobile apps.
We are the entity responsible for the personal information described in this policy. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have any questions about this policy, want to access or correct your information, or wish to make a privacy complaint, you can reach our privacy team at events@tamilaustralia.com.au. We will acknowledge requests promptly and respond within a reasonable time, consistent with our obligations under the Privacy Act.
Security & Compliance Practices
The technical and organisational measures used to reduce privacy and security risk
Payment card security
Card details are collected and processed by Stripe using its PCI DSS compliant payment infrastructure. Tamil Australia does not store full card numbers or card security codes on its servers.
Privacy framework
We manage personal information with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including collection, use, disclosure, access, correction, security, and deletion obligations that apply to us.
Stripe payment processing
Online payments are processed using Stripe and Stripe Connect. Stripe may apply payment authentication, fraud-risk signals, and transaction controls under its own terms and privacy policy.
Encrypted connections
Supported connections to our websites and APIs use HTTPS/TLS encryption in transit. Encryption reduces interception risk but no internet service can guarantee absolute security.
CTF
Payment verification
Stripe and connected-account onboarding may require identity, business, bank-account, and transaction information to meet payment-provider, fraud-prevention, and applicable legal requirements.
Account protection
Two-factor authentication and role-based access controls are available or required for sensitive organiser and administrative functions. Users must protect credentials and verification codes.
Comprehensive Security Infrastructure
We use layered access controls, encryption, logging, monitoring, software updates, and operational procedures intended to reduce unauthorised access, misuse, loss, and disclosure. Payment card details are handled by our payment provider rather than stored by Tamil Australia.
Information We Collect
What information we gather when you use our platform
Personal Information
- Name and contact information (email, phone, address)
- Temporary email-verification challenge information, including a time-limited code status and browser-session identifier used to complete or restore checkout
- Payment and billing information
- Transaction, device, network, login, verification, and fraud-risk information, including payment-provider risk results and dispute history
- Community membership details, role assignments, membership payment status, and renewal records
- Profile information and preferences
- Communications with our support team
Business Information
For Vendors, Suppliers & Event Organizers
- Business name and registration details
- Product and service information
- Financial information for payments
- Community finance records such as invoices, vendor details, sponsorship records, expense categories, receipts, and audit logs
- Event and organizational details
Our Mobile Apps
What our apps collect and why, including the staff scanner app
Information our apps collect
- Account information you provide, such as your name, email address, and phone number, and your login and session details.
- Event, booking, and attendee data associated with your account, including tickets you hold and your check-in status.
- Push notification device tokens, where you enable notifications, so we can send you event reminders, check-in confirmations, and important updates. You can disable notifications at any time in your device settings.
- When you sign in to the mobile app, we record its platform, device model, operating-system version and app version against your account. We use aggregated device trends to improve compatibility and plan our services; this does not grant permission to send marketing messages.
- Basic technical and diagnostic information needed to operate the app securely, such as app version and error logs.
Staff scanner (ticket master) app
TAScanner, published on Google Play by Digital Life Stream, is used by authorised event staff to admit attendees at the door. In addition to staff login and session details, it processes:
- Ticket QR codes scanned at the door, used to validate entry and record check-ins.
- Attendee details entered by staff for door sales, such as name, email address, and phone number, so a ticket or admission record can be created on the spot.
📷 Camera permission — QR scanning only
The staff scanner app requests access to your device camera for a single purpose: to scan ticket QR codes for entry validation. The camera is used only while you are actively scanning. We do not take, save, or upload photos, videos, or any camera images. No camera images are stored on your device or our servers — only the decoded ticket reference and check-in result are recorded. You can decline or revoke camera access in your device settings at any time, though QR scanning will not function without it.
No in-app payments in this release
This release of the app does not take in-app card payments or use Tap-to-Pay. Door sales handled in the scanner app are recorded as cash or complimentary (comp) admissions only. No card or payment-card data is collected, entered, or stored in the app. Any online card payments made on our website are processed by Stripe, as described below.
How We Use Information
The ways we use your information to provide our services
Provide and improve our marketplace services
Process transactions and payments securely
Send important updates and notifications
Provide responsive customer support
Comply with legal obligations
Prevent fraud and ensure platform security
Verify that a guest controls the email address used for booking and deliver tickets to the correct person
Operate community membership, committee, subcommittee, and role management
Support community finance workflows including invoices, vendor expenses, sponsorship records, reports, and audit trails
Booking email and optional accounts
For guest bookings, we collect and validate the email address supplied at checkout so we can send confirmations and tickets to the intended recipient. We check its format and domain, and use security controls to help prevent fraudulent or duplicate bookings. Please provide an address you can access and check it carefully before paying.
Making a guest booking does not activate a Tamil Australia login account and is not consent to marketing. After the booking, we may send a separate, optional invitation explaining how to create an account to manage bookings. The recipient chooses whether to complete that process. Ignoring the invitation does not affect the booking or tickets.
Information Sharing
When and with whom we share your information
🛡️ We Never Sell Your Personal Information
Your privacy is not for sale. We do not sell, rent, or trade your personal information to third parties for any reason.
Marketing Communications: We may use your email address to send you updates about events, new features, and community news that we believe may interest you. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
🤝 Event Attendee Data & Community Programs
We do not use another organizer's event attendee data to promote our community programs. If you book a ticket to an event run by an independent organizer on our platform, your booking details are shared with that organizer for event delivery purposes only (see "Event Services" below) — not to invite you to join Tamil Australia's own membership community.
At checkout, and on every other form where you submit your own details to attend an event (ticket booking, private-event RSVP, waitlist, volunteering, or free enrollment), you will always see this same optional, unchecked checkbox inviting you to hear about Tamil Australia community benefits (such as the community WhatsApp group, job opportunities, and podcast/video-cast features). We only add you to that community communication list if you actively tick this box — it is never selected by default, never required to complete your booking, and never inferred from simply attending an event. You can withdraw this consent at any time via the unsubscribe link in any community email or by contacting us directly.
A link to this Privacy Policy is also included in every booking confirmation and other transactional email we send you, so you can review these terms at any time.
Limited Sharing in These Situations:
Order Fulfillment
With vendors/suppliers to fulfill your orders and deliveries
Event Services
With event organizers for event-related services and tickets
Community Administration
With the respective community organizer or authorized community leaders for membership, committee, attendance, and communication purposes
Community Finance
With authorized community finance users for invoices, vendor expenses, sponsorship records, audit reporting, and financial administration
Payment Processing
With secure payment processors for transactions
Legal Requirements
When required by law or to protect our legal rights
Community Member and Finance Access
Community member lists, membership payment details, committee role assignments, invoices, expenses, and finance reports are restricted to the relevant community organizer or authorized community leaders, Tamil Australia super administrators, and service providers required to operate the platform.
Public community pages may display approved public information such as committee names, public roles, profile images, event details, sponsors, and community contact details. Private member records and finance records are not made publicly visible.
Data Security
How we protect your information
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Security controls reduce risk but cannot eliminate every threat.
Security is a shared responsibility
We protect the platform with layered controls, while users must protect their passwords, verification codes, devices, and authorised staff access.
🔒 Payment Security
Your payment information is never stored on our servers. All card payments are processed securely through our PCI-compliant payment partner Stripe.
🛡️ Encryption
Supported web and API traffic is encrypted in transit using HTTPS/TLS. Sensitive stored information is protected with access controls and encryption where appropriate.
⚡ Fraud Prevention
Tamil Australia and Stripe use transaction, device, account, and payment-risk signals to detect suspicious activity. A payment may be declined, delayed, or referred for review.
📋 Transaction Records
Transaction and audit records are retained where reasonably needed for receipts, reconciliation, support, fraud review, disputes, and legal obligations.
👥 Account Protection
Sensitive organiser and administrative access uses role controls and may require two-factor authentication. Access should be removed promptly when a staff member no longer needs it.
🔍 Continuous Monitoring
We use application logging, service monitoring, alerts, and incident-response procedures to identify and respond to suspicious or abnormal activity.
Security review: We review controls as the platform, threats, and legal requirements change. No security measure is infallible, so users should report suspicious activity promptly.
Scam and impersonation safety
- Never share a password, one-time code, authenticator code, or full card details with an organiser or anyone claiming to be Tamil Australia.
- Use the official Tamil Australia website or app to sign in and pay. Treat unexpected links, urgent payment requests, and requests to pay a different bank account as suspicious.
- Independently verify any request to change payout or bank details using a trusted contact method already on record, not the contact details supplied in the request.
- Report suspected impersonation, account compromise, or payment fraud to events@tamilaustralia.com.au immediately.
Payments & Service Providers
The trusted third parties that help us run the platform
Payment processing. Online card payments made on our website are processed by Stripe, a PCI-DSS compliant payment provider. Card details are entered directly with Stripe and are never stored on our servers. Stripe handles this data under its own privacy policy, available at stripe.com/privacy. As noted above, this app release does not take in-app card payments or use Tap-to-Pay; door sales are recorded as cash or complimentary only.
We use a limited set of trusted service providers (processors) to operate the platform on our behalf. They may only use personal information to provide services to us and are bound by confidentiality and security obligations:
- Stripe — payment processing, connected-account onboarding, identity verification, fraud-risk assessment, refunds, disputes, and payouts.
- Email provider — to send transactional messages such as ticket confirmations, check-in receipts, account notices, and event communications.
- Hosting and cloud infrastructure — to host the platform, store data securely, and deliver push notifications.
Some providers may process or allow support access to data outside Australia. Depending on the service and transaction, likely locations include Australia, the United States, India, and other countries in which a provider or its subprocessors operate. Where an overseas disclosure occurs, we take reasonable steps required by applicable Australian privacy law and review provider privacy and security terms.
Stripe or Tamil Australia may use automated rules and risk signals to decline, pause, or refer a payment, login, payout, or account action for review. Inputs can include transaction details, device and network information, account history, verification results, and Stripe risk outputs. If you believe a material decision was incorrect, contact us so we can review what is within our control; your bank or Stripe may control some payment decisions.
How Long We Keep Your Data
Our approach to data retention and secure storage
We keep personal information only for as long as it is needed for the purposes described in this policy, or as required to meet legal, tax, accounting, fraud-prevention, dispute, and audit obligations. Login credentials are hashed, and supported app session tokens use device secure storage where available. When data is no longer required, we delete it or de-identify it.
Some records, such as financial, transaction, dispute, security, and audit records, may need to be retained for a period required by Australian law or reasonably necessary to establish, exercise, or defend legal claims, even after an account is closed.
If we become aware of a suspected data breach, we will investigate, take reasonable containment and remediation steps, and assess notification obligations. Where the Notifiable Data Breaches scheme applies and serious harm is likely, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
Deleting Your Account
You can delete your account and associated data at any time
You can request deletion of your account in two ways:
- In the app: go to My Account → Delete account and follow the prompts.
- By email: contact us at events@tamilaustralia.com.au from the email address linked to your account and ask us to delete it.
When you delete your account, we delete or de-identify your personal profile information and disable your login. Push notification tokens are removed and you will stop receiving notifications. Certain records may be retained where we are legally required to keep them — for example, financial and transaction records — or to resolve disputes and enforce our terms. We will confirm once your request has been actioned.
Children's Privacy
Our services are intended for adults and are not directed at children. We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian. Where a parent or guardian books tickets for a family, the account holder is responsible for that information. If you believe a child has provided us information without consent, please contact us and we will delete it.
Cookies (Website)
Our website uses cookies and similar technologies to keep you signed in, remember your preferences, secure the site, and understand how it is used so we can improve it. You can control or clear cookies through your browser settings. Our mobile apps do not use website cookies; they use secure on-device storage for your login session.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you in the app or by email. The effective date of this version is October 25, 2026.
Your Rights
You have control over your personal information and how we use it.
- Access and review your personal information
- Request corrections to inaccurate information
- Delete your account and associated data in-app (My Account → Delete account) or by emailing us
- Opt out of marketing communications
- Request a copy of your data in a portable format
Questions About Privacy?
Contact us to request access or correction, report a privacy concern, or make a complaint.
Email: events@tamilaustralia.com.au
Please describe the information or incident involved and the outcome you seek. We will acknowledge the complaint and aim to respond within 30 days. If you are not satisfied after giving us a reasonable opportunity to respond, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.