Ticket tiers, capacity and sold-out controls

Check the numbers

A ticket product is what a customer buys. An admission pass is what one attendee presents at the door. One family product may issue several passes, so products sold and passes issued are different counts.

• Open My Events, choose the event and select Tickets to see each tier's sales and availability.
• Review both the tier quantity and the event's overall entry capacity before releasing more admission.
• Use the Attendees and Finance views to reconcile active, cancelled and refunded passes; do not infer attendance from product sales alone.

Stop sales for one tier

1. 1Open the event's Tickets tab.
2. 2Find the tier and select Mark sold out.
3. 3Read the confirmation and confirm. New sales for that tier stop immediately; existing bookings and passes remain valid.
4. 4Check the public event page or cart to confirm the tier is no longer selectable.

Reopen a sold-out tier

1. 1On the sold-out tier, select Reopen sales.
2. 2Enter the number of additional ticket products you want to make available, then confirm.
3. 3Check the resulting availability and the event's overall entry capacity before inviting customers to book.

Important: Reopening releases the additional quantity you enter; it does not restore the tier's original full stock. Prior sales remain in its history.

Editing and special cases

• Use Save changes after editing tier details. A tier with sales should be paused or sold out, not deleted.
• If an event uses assigned seating, also verify the seat inventory shown to customers.
• Keep collection-only food and merchandise in Event Shop so they do not use admission capacity.