Refund & Cancellation Policy
Understanding our refund and cancellation terms for event bookings and ticket purchases.
Important Notice
Please read this policy carefully before making a booking. Sales are generally final for change of mind, subject to the organiser's published policy and any refund, replacement, re-supply, or other remedy required by the Australian Consumer Law. Nothing in this policy excludes rights that cannot lawfully be excluded.
1. General Refund Policy
Tamil Australia operates as a marketplace platform connecting event organizers with attendees. Event bookings are generally non-refundable for change of mind unless the event organizer allows a refund. Refunds also apply where an event is cancelled or where required by the Australian Consumer Law or another applicable law.
Key Points:
- ✗No refunds for change of mind or inability to attend
- ✗No refunds for personal scheduling conflicts
- ✗No refunds for weather conditions (unless event cancelled)
- ✓Refunds may be issued if event is cancelled by organizer
- ✓Refunds may be issued at organizer's discretion for special circumstances
2. Event Cancellation by Organizer
If an event is cancelled by the organizer for any reason:
Full Refund Eligible
You will receive a full refund of the amount you paid through Tamil Australia, including the ticket price and attendee-facing Service fee.
Processing Time
We submit approved refunds to the original payment method as soon as reasonably practicable. Banks and card issuers commonly take 5-10 business days after submission, but timing varies and is outside our control.
The organiser must notify ticket holders and initiate the required refund through Tamil Australia. We may also assist with notifications and processing. If you have not received confirmation within a reasonable period after a cancellation notice, contact the organiser or Tamil Australia support with your booking reference.
3. Event Postponement or Rescheduling
If an event is postponed or rescheduled to a new date:
- 1Your ticket remains valid for the new date automatically
- 2Refund eligibility depends on the event organizer's specific policy
- 3Contact the organizer if you cannot attend the rescheduled date
Note on Rescheduled Events:
Refunds for rescheduled events are not automatic. You must contact the event organizer or our support team to request a refund. Approval is at the organizer's discretion.
4. Customer-Initiated Cancellations
Customer cancellations are generally non-refundable
Once a booking is confirmed and payment is completed, a change-of-mind refund is available only if permitted by the organiser's policy or approved by the organiser. This does not limit remedies required by the Australian Consumer Law.
This policy applies to:
- •Change of mind after purchase
- •Personal scheduling conflicts or emergencies
- •Travel issues or transportation problems
- •Weather conditions (unless event is officially cancelled)
- •Illness or health issues
- •Booking errors that are not caused by the platform; suspected duplicate charges should be reported promptly for investigation
- •No-shows (failure to attend)
5. Special Circumstances & Exceptions
In exceptional circumstances, refunds may be considered on a case-by-case basis at the sole discretion of the event organizer and Tamil Australia:
Medical Emergency
Serious medical conditions with supporting documentation may be reviewed
Bereavement
Death in immediate family with supporting documentation
Platform Error
Technical errors or system failures that affected your booking
To Request a Special Circumstance Refund:
- 1. Contact us at events@tamilaustralia.com.au within 48 hours of the incident
- 2. Provide your booking reference number
- 3. Provide only the supporting information reasonably necessary to assess the request. Do not send sensitive identity or health documents unless we specifically request them through an approved secure channel.
- 4. Explain your circumstances in detail
Note: Discretionary approval is not guaranteed and is assessed case by case. This does not limit any right to seek review or exercise rights that cannot lawfully be excluded.
6. Refund Processing & Timeline
When a refund is approved:
Refund Method
Refunds are issued to the original payment method used for purchase (credit card, debit card, etc.)
Processing Time
We submit approved refunds to the original payment method as soon as reasonably practicable. Banks and card issuers commonly take 5-10 business days after submission, but timing varies and is outside our control.
Refund Amount
For organizer-cancelled events: 100% full refund of the amount you paid through Tamil Australia, including attendee-facing fees
For approved special circumstances: Amount determined case-by-case
Important Note on Refund Timing:
The refund timeline begins from the date we process the refund, not from the date of your request. Bank processing times vary and are outside our control. Please check with your financial institution if you haven't received your refund after the stated timeframe.
7. Partial and Individual Ticket Refunds
Refund scope:
Where the organiser approves it and the booking structure permits it, Tamil Australia can process a refund for an eligible individual pass, selected ticket product, or the entire booking. Refunded passes are cancelled and their QR codes become invalid.
Bundle products: A family or group bundle may be treated as one purchased product even though it issues several passes. The organiser may require the entire bundle to be refunded unless applicable law requires another remedy.
The available refund scope depends on:
- •Event capacity and ticketing logistics
- •Bundle pricing structures (discounted multi-ticket packs)
- •The organiser's published policy and rights that cannot lawfully be excluded
8. Service Fees and Payment
Eligible paid transactions on Tamil Australia include one Service fee:
Service Fee
From 1 October 2026, the base Service fee is 2.5% of the paid transaction value plus AUD $0.40 for each paid service unit, with GST added. Admission products use the number of paid passes, memberships use one digital card, and an ordinary Event Shop order counts as one unit. Event Shop orders also include a payment-cost allowance within the single Service fee. It supports booking, ticketing, payment operations, support, security, and platform services.
Included in full refunds for organizer-cancelled events
When full refunds are issued for organizer-cancelled events: You will receive 100% of the amount you paid through Tamil Australia, including the ticket price and Service Fee. Any organizer-facing chargeback or payment-provider costs are handled separately with the organizer and do not reduce the refund amount owed to eligible attendees.
The Service fee applies uniformly regardless of payment method and is not varied by card brand or card type. Tamil Australia does not add a separate card-processing, Stripe, or recovery surcharge. The fee and fee-inclusive total are disclosed before payment.
Refund scam warning
Tamil Australia and organisers will not ask you to pay a fee to release a refund, transfer money to a "safe" account, disclose a one-time code, or provide full card details by email, phone, or message. Refunds are returned to the original payment method. Verify suspicious requests through the official Tamil Australia website or events@tamilaustralia.com.au.
9. Questions & Dispute Resolution
If you have questions about this policy or wish to request a refund review:
Contact Tamil Australia Support
Email Support
events@tamilaustralia.com.auResponse Time: We aim to respond to all refund inquiries within 24-48 hours (business days).
📋 When Contacting Us, Please Provide:
- ✓ Booking reference number
- ✓ Event name and date
- ✓ Email address used for booking
- ✓ Detailed explanation of your situation
- ✓ Supporting documentation (if applicable)
10. Changes to This Policy
We may update this Refund & Cancellation Policy to reflect legal, security, operational, or service changes. We will give reasonable advance notice of material changes where practicable. A change may take effect sooner when required by law or needed to address an urgent security, fraud, or payment-provider requirement. The updated effective date will be displayed. A policy change does not retrospectively remove a right or remedy that cannot lawfully be excluded.
Important: The policy in effect at the time of your booking applies to that specific transaction.
Important Reminders
- •Change-of-mind refunds depend on the organiser's policy; rights that cannot lawfully be excluded still apply
- •No refunds for no-shows, change of mind, or personal circumstances
- •Eligible individual passes or whole bookings may be refunded; bundle conditions may require the whole product to be refunded
- •Tickets for rescheduled events remain valid for the new date
- •Contact us within 48 hours for special circumstance reviews
- •Read this policy carefully before completing your purchase