Refund & Cancellation Policy

Understanding our refund and cancellation terms for event bookings and ticket purchases.

Last Updated: November 10, 2025

Important Notice

Please read this policy carefully before making a booking. All sales are final and non-refundable except in specific circumstances outlined below. By completing your purchase, you acknowledge and agree to these terms.

1. General Refund Policy

Tamil Australia operates as a marketplace platform connecting event organizers with attendees. All event bookings and ticket sales are final and non-refundable unless the event organizer specifically allows refunds or the event is cancelled.

Key Points:

  • ✗No refunds for change of mind or inability to attend
  • ✗No refunds for personal scheduling conflicts
  • ✗No refunds for weather conditions (unless event cancelled)
  • ✓Refunds may be issued if event is cancelled by organizer
  • ✓Refunds may be issued at organizer's discretion for special circumstances

2. Event Cancellation by Organizer

If an event is cancelled by the organizer for any reason:

Full Refund Eligible

You will receive a full refund of your ticket price, including all booking fees and service charges.

Processing Time

Refunds are processed within 5-10 business days to your original payment method.

You will be notified via email immediately if an event is cancelled. The refund will be automatically initiated and you do not need to take any action.

3. Event Postponement or Rescheduling

If an event is postponed or rescheduled to a new date:

  • 1
    Your ticket remains valid for the new date automatically
  • 2
    Refund eligibility depends on the event organizer's specific policy
  • 3
    Contact the organizer if you cannot attend the rescheduled date

Note on Rescheduled Events:

Refunds for rescheduled events are not automatic. You must contact the event organizer or our support team to request a refund. Approval is at the organizer's discretion.

4. Customer-Initiated Cancellations

No Refunds for Customer Cancellations

Once a booking is confirmed and payment is completed, you cannot cancel your booking for a refund. All sales are final.

This policy applies to:

  • •Change of mind after purchase
  • •Personal scheduling conflicts or emergencies
  • •Travel issues or transportation problems
  • •Weather conditions (unless event is officially cancelled)
  • •Illness or health issues
  • •Duplicate purchases or booking errors
  • •No-shows (failure to attend)

5. Special Circumstances & Exceptions

In exceptional circumstances, refunds may be considered on a case-by-case basis at the sole discretion of the event organizer and Tamil Australia:

Medical Emergency

Serious medical conditions with supporting documentation may be reviewed

Bereavement

Death in immediate family with supporting documentation

Platform Error

Technical errors or system failures that affected your booking

To Request a Special Circumstance Refund:

  1. 1. Contact us at events@tamilaustralia.com.au within 48 hours of the incident
  2. 2. Provide your booking reference number
  3. 3. Include supporting documentation (medical certificates, death certificates, etc.)
  4. 4. Explain your circumstances in detail

Note: Approval is not guaranteed and will be assessed on a case-by-case basis. Decisions are final.

6. Refund Processing & Timeline

When a refund is approved:

Refund Method

Refunds are issued to the original payment method used for purchase (credit card, debit card, etc.)

Processing Time

5-10 business days from approval date. Your bank may take additional 2-5 business days to process

Refund Amount

For organizer-cancelled events: 100% full refund including all fees
For approved special circumstances: Amount determined case-by-case

Important Note on Refund Timing:

The refund timeline begins from the date we process the refund, not from the date of your request. Bank processing times vary and are outside our control. Please check with your financial institution if you haven't received your refund after the stated timeframe.

7. No Partial or Individual Ticket Refunds

Important Policy:

We do not offer partial refunds or individual ticket refunds for multi-ticket bookings (such as Family Packs with 4 tickets - 2 Adults + 2 Children). If a refund is approved, it applies to the entire booking only.

Example: If you purchased a Family Pack with 4 tickets and only 2 people can attend, you cannot receive a refund for the unused 2 tickets. The booking must be refunded in full or not at all.

This policy exists because:

  • •Event capacity and ticketing logistics
  • •Bundle pricing structures (discounted multi-ticket packs)
  • •Administrative complexity and fairness to other attendees

8. Service Fees & Payment Processing Fees

All bookings on Tamil Australia include:

Platform Service Fee

$0.80 per ticket for platform maintenance and support

✓ Included in full refunds for cancelled events

Payment Processing Fee

Stripe payment processing fees (varies)

✓ Included in full refunds for cancelled events

When full refunds are issued (event cancellation by organizer): You will receive 100% of your payment back, including ticket price, service fees, and payment processing fees.

9. Questions & Dispute Resolution

If you have questions about this policy or wish to request a refund review:

Contact Tamil Australia Support

Phone Support

+61 403 882 958

Response Time: We aim to respond to all refund inquiries within 24-48 hours (business days).

📋 When Contacting Us, Please Provide:

  • ✓ Booking reference number
  • ✓ Event name and date
  • ✓ Email address used for booking
  • ✓ Detailed explanation of your situation
  • ✓ Supporting documentation (if applicable)

10. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the platform after changes are posted constitutes acceptance of the revised policy.

Important: The policy in effect at the time of your booking applies to that specific transaction.

Important Reminders

  • •All sales are final unless the event is cancelled by the organizer
  • •No refunds for no-shows, change of mind, or personal circumstances
  • •No partial refunds for multi-ticket bookings (Family Packs, etc.)
  • •Tickets for rescheduled events remain valid for the new date
  • •Contact us within 48 hours for special circumstance reviews
  • •Read this policy carefully before completing your purchase
Contact Support Team
Refund & Cancellation Policy - Tamil Australia | Tamil Events Australia